ITSG Inc. Privacy Statement This document was last updated May 06, 2004. ITSG. Inc. is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement only applies to ITS-Inc.net; it does not apply to other online or offline ITSG. Inc. sites, products or services. Please read the complete ITS-Inc.net privacy statement. Collection of your Personal Information We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering before entering a contest, ordering e-mail newsletters, joining a limited-access premium site, signing up for an event or training, or when purchasing and/or registering ITSG. Inc. products. Personal information collected by ITS-Inc.net often is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested. When you buy and install a new product, we may ask you to register your purchase. We keep this registration information on file with any information you've already given us on previous visits to our Web site. ITS-Inc.net also collects certain information about your company. This information may include: your IP address, browser type, operating system, domain name, access times and referring Web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of ITS-Inc.net. ITS-Inc.net also collects information about which pages our customers visit within ITS-Inc.net. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below. Use of your Personal Information We use your personal information for the following purposes:  To ensure our site is relevant to your needs.  To deliver services, such as newsletters, events, training or software, that you request or purchase.  To help us create and publish content most relevant to you.  To alert you to product upgrades, special offers, updated information and other new services from ITSG Inc., if you so request.  To allow you access to limited-entry areas of our site as appropriate. We will merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. In some limited-entry sections of ITS-Inc.net, with your approval, we will combine site-visitation data with your personal information in order to provide you with personalized content. If you decline permission, we will not provide you the personalized service and won’t merge your personal information with site-visitation data. We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose. ITSG Inc. may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Microsoft or the site; (b) protect and defend the rights or property of ITSG Inc. and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of Microsoft employees, users of ITSG Inc. products or services, or members of the public. Your information may be stored and processed in the United States or any other country in which ITSG Inc. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. ITSG Inc. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. Security of your Personal Information ITS-Inc.net is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Protection of Children's Personal Information ITS-Inc.net is a general audience site and does not knowingly collect any personal information from children. Use of Cookies When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above. We also use cookies to collect information on which newsletter links are clicked by customers. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your personal information. Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a Microsoft.com Web page. We do not use this technology to access your personally identifiable information on ITS-Inc.net; it is a tool we use to compile aggregated statistics about ITS-Inc.net Web site usage. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites. If you choose to not have your browser accept cookies from the ITS-Inc.net Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site. Changes to this Statement ITS-Inc.net will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, ITS-Inc.net will notify you by placing prominent notice on the Web site. COPYRIGHT NOTICE. Copyright © 2004 ITSG Inc. Corporation, 128 Skyline Drive, New Holland, PA U.S.A. All rights reserved. Any rights not expressly granted herein are reserved.